Login

Products

Return Policy

United States

GROHE will accept for return merchandise purchased at buygrohe.us, up to 30 days after the date of purchase. To start your return process please Click Here.

Clearance Items

All sales on clearance items are final, nonexchangeable and nonrefundable.

Damaged or Missing items

Damaged or missing items must be reported within 30 days of receiving your product in order to ensure proper credit. To report damage or missing items in your order please call GROHE (800-444-7643)

Order Cancellations

You may cancel your order, for any reason, and receive a full refund provided your order is not preparing to ship or has already shipped.

Please call us toll-free at (800-444-7643) Monday – Friday 8:00 AM to 5:30 PM EST.

A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.

Refunds

All authorized refunds will be processed within 7-10 business days. Original shipping fees are non-refundable. If your product arrives damaged or was shipped in our error, then we will issue a full refund including original shipping fees. 

Canada

Item must be returned within 30 days of receiving your product. Item must be in new, unused, in saleable condition (unopened) and have packing slip. You must have prior authorization from GROHE before returning your item. There is no restocking fee. Return shipping to be paid by customer. Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit. Items returned without authorization will be disposed of without credit being issued or freight being reimbursed. To obtain authorization please contact our customer service at 888-644-7643.

Losses, Damages & Missing Parts

Damaged or missing parts must be claimed within 7 days of receiving your product in order to ensure proper credit. Report your claim for lost items within 15 days from the order date in order to ensure proper credit. Please call 888-644-7643 to report your claims.

Order Cancellations

You may cancel your order, for any reason, and receive a full refund provided your order has not been processed.

Please call us toll-free at 888-644-7643 Monday – Friday 8:00 AM to 6:00 PM EST.

A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.