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Return Policy

Item must be returned within 30 days of receiving your product. Item must be in new, unused and saleable condition and have packing slip. You must have prior authorization from GROHE before returning your item. There is no restocking fee. Return shipping to be paid by customer. Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit. Items returned without authorization will be disposed of without credit being issued or freight being reimbursed. To obtain authorization please contact our customer service at (800) 227-2734 Option 2.

Clearance Items

All sales on clearance items are final.

Losses, Damages & Missing Parts

Damaged or missing parts must be claimed within 7 days of receiving your product in order to ensure proper credit. Report your claim for lost items within 15 days from the order date in order to ensure proper credit. Please call (800) 227-2734 Option 2 to report your claims.

Order Cancellations

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.

Please call us toll-free at (800) 227-2734 Monday – Friday 8:00 AM to 5:30 PM EST.

A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is shipped, the terms of our Returns Policy will apply.