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Return Policy

United States

Item must be returned within 30 days of receiving your product. Item must be in new, unused, in saleable condition (unopened) and have packing slip. You must have prior authorization from GROHE before returning your item. There is no restocking fee. Return shipping to be paid by customer. Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit. Items returned without authorization will be disposed of without credit being issued or freight being reimbursed. To obtain authorization please contact our customer service at 800-444-7643.

Clearance Items

All sales on clearance items are final.

Losses, Damages & Missing Parts

Damaged or missing parts must be claimed within 7 days of receiving your product in order to ensure proper credit. Report your claim for lost items within 15 days from the order date in order to ensure proper credit. Please call 800-444-7643 to report your claims.

Order Cancellations

You may cancel your order, for any reason, and receive a full refund provided your order has not been processed.

Please call us toll-free at 800-444-7643 Monday – Friday 8:00 AM to 5:30 PM EST.

A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.

Canada

Item must be returned within 30 days of receiving your product. Item must be in new, unused, in saleable condition (unopened) and have packing slip. You must have prior authorization from GROHE before returning your item. There is no restocking fee. Return shipping to be paid by customer. Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit. Items returned without authorization will be disposed of without credit being issued or freight being reimbursed. To obtain authorization please contact our customer service at 888-644-7643.

Losses, Damages & Missing Parts

Damaged or missing parts must be claimed within 7 days of receiving your product in order to ensure proper credit. Report your claim for lost items within 15 days from the order date in order to ensure proper credit. Please call 888-644-7643 to report your claims.

Order Cancellations

You may cancel your order, for any reason, and receive a full refund provided your order has not been processed.

Please call us toll-free at 888-644-7643 Monday – Friday 8:00 AM to 6:00 PM EST.

A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.